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If you are thinking of switching to a mobile operator, you are not alone, far from it. NZN Intelligence revealed that 43% of Brazilians wanted to switch from a phone company looking for better services and solutions to the problems caused by their current operators.
Interestingly, many people are satisfied. in this percentage – 39%, to be more precise. The others are little or not satisfied with the services provided. The main motivation for change is the search for a better value of the plan paid monthly by customers, a factor cited by 47% of those who would be confronted with a change.
Problems of instability of services (33, 5%), coverage (28.5%), service (10.7%) and collection (10%).
What is most useful when choosing a carrier is the price of the plan. 40% of the survey participants defined the company that would provide services for the delivery of affordable packages, while the indication of family and friends was cited by 32% of users. Additional services such as free social networks and various benefits were also mentioned, but they did not weigh heavily in the decisions.
