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When buying a cell phone, you always expect to have no problem with the device, but in some situations it may be necessary to contact your cell phone to solve a problem. Although Brazil's laws are similar in terms of product warranty, the process of transferring the device to a service still varies greatly depending on the manufacturer.
To help you learn more about the operation of the technical badistance process in Brazil, the Digital Look came into contact with leading brands of smartphones, such as the Motorola manufacturer .
The service is done online and / or in person at accredited centers?
Customer service can be done online via chat channels, e-mails and social networks. In these cases, support is related to treatment issues, device features and experience, and solutions to first-level problems.
In some cases, the customer may have to transmit his smartphone to a technical support. In total, there are 44 accredited centers located in several cities in Brazil. When you do not have technical badistance in your city, you can send the device through the post office for badysis.
How can I find the nearest authorized service center?
on the Motorola official website, the consumer can find the nearest authorized service center via his CEP. In addition, to speed up the process, Motorola also has the option to schedule a service, which can be done via this link.
How to know if the device is still under warranty?
Motorola offers a 12-month warranty on its devices, this period being counted from the purchase of the product. If in doubt, the consumer can also check that his smartphone is still under warranty when he enters his IMEI number on the manufacturer's website.
Does the consumer keep a backup device during the repair? 19659011] At present, Motorola does not have a credit program under maintenance.
What is the maximum duration expected for the repair of a device?
The repair of a Motorola device is always badyzed by the team of technicians and informed by its client.
In which cases is the warranty of the device violated and the consumer has to pay for the service? In which cases is the warranty of the device violated and the consumer has to pay for the service? ]
The instructions for use are indicated in the user manual and on the company website.
Are there models of specific devices or situations in which the repair can not be performed?
Not at all. The repair of all the devices sent to the aid is final.
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