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Danilo Verpa / Folhapress
The Foundation for Consumer Protection and Consumer Protection (Procon) gave Palmeiras 72 hours to explain the additional fees charged to Avanti, a program of the alviverde club fan club.
According to the official statement issued by the agency, Avanti officials will explain the exchange of fan club members: "to prove the number of members reached, clarify the reason exchange wallets, inform the options and delivery variants of the new portfolio and elucidate the delivery costs of the new portfolio. "
Palmeiras received the notification and its legal department meets to investigate the case and issue a
Avanti cards have had to be changed in 2019 due to a modification of the ratchet system of WTorre, operator of Allianz Parque. In January, during Zé Roberto 's farewell party, long lines formed at the Palmeiras stadium when fans tried to change their cards at the box office.
To unlock the operation, Palmeiras doubled the number of wickets to make the exchange exchangeable and make it viable. use of virtual tickets for the first home game of the season, which ended in a victory over Botafogo-SP, for the Campeonato Paulista. However, the club does not see this as a definitive solution, because the risk of fraud with this type of ticket is greater.
The change of card is due to a judicial imbroglio between Palmeiras and WTorre. The Alviverde Club has been banned from directly marketing 10,000 partner Allianz Parque seats. In the same court decision, it was decided that the ratchet system of the stadium should be that of WTorre, which imposed the exchange of cards.
Avanti was also criticized by fans for the high prices – the program's plans had increased by 20% in 2019. Palmeiras says the program grants an average 83% discount to fans and denies any elitization of the program. 39 access to Allianz Parque
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