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When buying a cell phone, you always expect to have no problem with the device, but in some situations it may be necessary to contact your cell phone to solve a problem. Although Brazil's laws are similar in terms of product warranty, the process of transferring the device to a service still varies greatly depending on the manufacturer.
To help you learn more about how the technical badistance process works in Brazil, the Digital Look contacted major smartphone brands, such as the manufacturer Samsung.
Is the service offered online and / or in person at accredited centers?
Samsung offers an online service to its customers. consumers via social networks, e-mails and websites. In addition to the standard service for doubts, in some cases it is possible to solve some problems of their devices via remote access, in which a support badyst can control the cell with their permission.
Samsung currently has more than 500 licensed service centers. Finally, for the latest product lines, there is always the Samsung Concierge service, which offers a return for its consumers.
Finally, for the most recent product lines, there is still the Samsung Concierge service, which offers a return for its consumers.
To find the nearest authorized service center, just go to this link from the Samsung website and enter with your postal code
How to tell if the device is still under Warranty
To find out if your Samsung device is still under warranty, it is necessary to check the product invoice. If you still have questions about this process, you can contact Samsung Customer Service to make sure the device is guaranteed.
Does the customer have a backup device during the repair? ]
Each case of a device requiring repair is badyzed individually by Samsung.
In which cases is the warranty of the device violated and the consumer has to pay for the service?
In case of improper use of the device, there is a violation of the warranty, contrary to the recommendations contained in the product manual and the corresponding contractual warranty
There are models of specific devices or situations in which the repair can not be performed?
Samsung says it's always looking to serve consumers in the best possible way and to badyze all their needs. The company uses new technologies to meet the need for fast and efficient service, ensuring that the consumer leaves the service experience as satisfied as possible. However, the company did not specify in which situations the repair of a mobile phone could not be performed.
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