[ad_1]
After complaining about the lack of a cell phone sales contract, Bruno Ribeiro Carvalho was surprised when TIM's correspondence arrived at his home. . At the address, next to the addendum, he read "minor sucker boy". At the end of January, in the town of Lambari, south of Minas Gerais,
Today, Bruno said that he had tried to contact the operator to request a statement and disagreed with the attendant for the delay in the process. . "They send this letter every month and in January she did not come in. Then I called to ask them to send it and I could not do it because the clerk did not stop curse me, putting on some music. "
Bruno just finished a treatment for lung cancer and had just had a radiation therapy session when he received the letter. According to him, it was necessary to read, reread and even show the mother the words on the envelope, because he did not believe what was written.
After the incident, the businessman filed a new complaint against the company on the website Consumidor.gov. TIM then came to pick him up and offered him three free months of phone plan for all lines in his account. On the call, recorded by Bruno, he refuses and declares that he will take appropriate action.
Another call that he sent to Today came from a man who had introduced himself as the vice president of TIM clients. In the phone call, the man excuses himself and said that the phone company has started an internal procedure and has requested the revocation of the agent responsible for the Bruno registry change. "Nothing justifies the unfortunate action," said the manager.
Bruno also stated that he was suffering from headaches with Tim for a long time. According to him, since the hiring of the TIM Pre Top plan, the company invoiced its services daily and not monthly because it had been hired. "The presence was still very precarious, but I never imagined it would happen."
Moral Damage
The Lawyer and Professor of Consumer Law, Bruno Burgarelli, stated that in the Carvalho case, the first thing to note is that the society reacts by the actions of employees, even if it did not act directly in the event. According to him, another important problem is the fact that "in any case the supplier can not ignore the fact that the consumer claims his rights, this is very clear in Article 39 of the Consumer Code. "
According to Burgarelli, It is important that all service protocols of the company and Anatel are stored because they prove that the customer has tried to solve the problem by conventional means. "He must now call in a professional and can plead material damages for reported problems and moral damages for the offenses," he said.
Carvalho said that he is already taking the first steps to repair the damage. "I have a law degree and I know a lot about consumer law, I know that I have the right and I am already in contact with my lawyers to take the appropriate measures," explained Bruno.
On the other side
Wanted, TIM lamented and apologized for the incident. In a statement, the company said it has activated all its channels to take the necessary measures. Read the post in its entirety.
TIM apologizes and regrets what happened and the troubles caused. As soon as he became aware of the case, he immediately activated all his channels to take the necessary steps. The company reiterates its commitment to the customer experience and vehemently rejects this episode that does not meet our standards of conduct.
[ad_2]
Source link
