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Several customers of Caixa had an unpleasant surprise this Friday (18/01) by accessing their bank accounts and seeing that the balance was put to zero or even rejected. According to the institution, "some credits in account via TED (a type of transfer) were processed late and are already regularized, without prejudice to customers".
However, according to Livia Coelho, representative of the Brazilian Consumer Defense Association (Protest), the problem may be considered as an undue collection by the bank, which, according to the Brazilian Consumer Protection Code, gives the customer the right to double the amount he had on his accounts
– The consumer must receive this money and double it according to the code. In addition, he must be compensated for any damage he suffered at the expense of the situation. To do this, it is important to record your account statement and other receipts, such as invoices that you have not paid on that day. The best way is to try to resolve the situation amicably by contacting the bank or, if you can not, Procon or Protest.
@ carlaregina1 Cash I received my payment yesterday, I went to pay lottery tickets in the gas light, I spent the most great shame because I did not have a balance. I went to the agency. It was said that my money was gone and that I had nothing left to wait … the box is waiting to talk. Information and Confidentiality on Ads on Twitter See other tweets by Carla Regina
William Candido @ William77688141 ]
@Caixa Cool, Go you take your vacation and the box to use the money for us, where is my money? Information and Privacy Protection on Twitter Ads See Other Tweets of William Candido
Caixa's response to Internet users has been that "L & Error is already being monitored by the technology sector and the service will soon be restored. "
josenildo @ nildo180 In reply to @Caixa
What happened to my account? No pay Info and privacy on Twitter advertisers See other tweets by josenildo
@Caixa full friday, the money is gone from my account, I have to pay tickets, how do you do? 1 16:51 – 18 January 2019 Information and Confidentiality on Ads on Twitter See Other Tweets by Raimundo Magalhães
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