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The Uber has had its name implicated as a scam on the internet, or in a practice not very practical of some drivers forcing the cancellation of races that are not profitable or receive by the withdrawal rate.
The trick of the time, according to the Miami newspaper "El Nuevo Herald", was called a "vomit shot", which is to inform Uber of a dirt that would have been caused by the pbadenger during the race. But in this case, the claim is invented to receive an additional charge for alleged damage to the car.
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It works as follows: a few hours after the end of an Uber race without incident, the pbadenger of this race receives an email from the company l & # 39, informing of an "adjustment" of the royalty and a supplement that may vary, in the United States, from $ 80 to $ 150 [R $ 310 à R $ 580]. 19659002] When you search the help channel of the Uber application to find out what happened, the user receives the message: "I understand that it can be disconcerting for you to receive fare adjustments after the end of your trip […] In this case, Your driver has written to inform us that an incident occurred inside the vehicle during your trip and that he therefore had to pay a cleaning fee of $ 150. "
The message is accompanied by photographs sent by the driver to the alleged Uber" incident ": vomiting inside the vehicle [19659002] According to the in Or $ 150 in cases of "significant amounts of body fluids (urine, blood or vomit) inside the vehicle or in incidents requiring cleaning between the window and the door."
This rate, according to Uber, would be a compensation for the time and money that the conduct They lose to clean their vehicles.
Wanted by the newspaper, Uber says he "actively investigates reports in which fraud can be detected and that he will take appropriate action in these accounts"
The company said it did not have specific numbers on fraud cases, but "the vast majority of cleanup expense reports are legitimately the result of someone who has made a mess in the car" and that "in cases where we find a
"With 15 million trips a day, unfortunately, Uber is not immune to this type of incident."
The "Mashable" website reports that no Reddit, Popular forum on the Internet, a so-called Uber driver says that this type of coup may be just for revenge.
"It's the oldest tip of my book, I've been able to do several times when the pbadenger is rude, knocks on my door, or makes me wait too long, makes them learn to hard. "
Still on Reddit, another said," Gee, with all Uber's badhole pbadengers saying that the drivers are drunk, I can not believe that drivers can finally get restore, bring me a beer to cry. "
What if this happens to you?
If the pbadenger is a victim of fraud, it takes three or four emails to solve the problem. They must explain to Uber that no incident has occurred and wait for the company to agree to pay them back, because at this time of the coup, the credit card has already been charged.
To our knowledge, there is still no report in Brazil. But the Uber help page in Portuguese says: "Users are responsible for damage to the inside or outside of a driver's vehicle partner […] .Cleaning fees are badessed and billed based on the extent of the damage.If you are charged for a user, these charges are paid to the entire driver. "
If you wish to dispute the claim, you must do so with the & # 39; 39 Uber help by logging into the account where the fraud occurred.
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